How Can I Reduce and Manage Claims?

Claims are among the issues that most negatively affect manufacturers' profitability and customer relationships. Every claim means additional labor, material waste, time loss, and erosion of customer trust. Recurring claims lead to client losses and reputational damage. Industry research shows that a significant portion of claims originate not from production errors but from communication ambiguity and approval uncertainty.

When examining the root causes of claims, most originate from errors in the pre-production phase. Insufficiently clarified technical specifications, verbally communicated changes that were never documented, ambiguities in sample approvals, and misunderstood color or measurement tolerances all come back as claims once production is completed.

Another common cause is insufficient quality control during production. Without systematic implementation of inline quality checks, first piece approvals, and production line inspections, defects are only discovered after shipment. The cost of correction at this point is many times higher than catching errors during the production stage.

The most critical aspect of claim management is documentation. Recording which problem occurred when, in which order, and in which batch enables root cause analysis. With photo-documented quality records, numerical statistics, and approval history documentation, you can identify recurring issues and develop systematic solutions.

Digital quality management systems are extremely effective at both reducing and managing claims. With digital recording of every approval step, photo-supported quality reports, and real-time resolution tracking, you can fundamentally reduce your claim rates.

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